99ldt's Privacy Policy
This document clearly sets out how your personal information is collected, stored, and kept secure on the 99ldt platform.
99ldt is a trusted online casino and betting platform for Bangladeshi users. We handle the personal information you share with us while using our services with the utmost care. This privacy policy tells you what information is collected, why it is collected, how it is used, and what your rights are.
By using this platform, you are considered to have accepted the terms of this policy. If you have any questions, please contact our support team.
Definitions & Applicability
1.1 Definitions
Below are the meanings of some important terms used in this policy:
- "Platform" — 99ldt's website, mobile site, and all associated digital services.
- "User" — Any person who opens an account or uses services on the 99ldt platform.
- "Personal Information" — Any information that can directly or indirectly identify a person.
- "Processing" — Any operation involving the collection, storage, analysis, use, or deletion of information.
1.2 Scope of Applicability
This privacy policy applies to all users of the 99ldt platform — both registered members and unregistered visitors. If you access our platform from Bangladesh or anywhere else in the world, this policy applies to you. Links to any third-party websites are outside the scope of this policy.
What Information We Collect
Registration Information
What you provide when opening an account:
- Full name
- Email address
- Mobile number
- Date of birth (for age verification)
- Password (stored in encrypted form)
Financial Information
Information required to complete transactions:
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction amounts and timestamps
Technical Information
Information collected automatically:
- IP address and device type
- Browser and operating system version
- Time spent on the platform and browsing patterns
- Session ID and login details
Gaming Activity Information
Information relating to your activity on the platform:
- Game history and results
- Bet amounts and frequency
- Win and loss records
- Bonus and promotion usage history
Purpose of Information Use
99ldt processes user information only for specific and legitimate purposes. We never collect unnecessary information, and the information collected is used only for the purposes listed below.
3.1 Service Delivery & Operations
- Creating, verifying, and managing accounts.
- Processing deposit and withdrawal transactions.
- Keeping gaming services running without interruption.
- Distributing bonuses and rewards correctly.
- Determining VIP program tiers and providing benefits.
3.2 Security & Fraud Prevention
- Detecting and preventing unauthorized access to accounts.
- Preventing financial fraud and money laundering.
- Verifying user identity (KYC — Know Your Customer).
- Monitoring and preventing suspicious activity.
3.3 Customer Service Improvement
- Providing 24/7 assistance through the support team.
- Resolving user complaints and requests.
- Improving the platform experience and interface.
- Identifying and resolving technical issues.
3.4 Compliance with Legal Obligations
Where applicable law or regulations legally require us to provide information to authorities, we may do so. In such cases we will provide only the necessary information and will make every effort to protect the user's interests.
Information Storage & Security
4.1 Security Measures
99ldt uses industry-standard technology to protect your personal and financial information. Our security infrastructure includes:
- SSL Encryption: All data transmission on the platform is protected by 256-bit SSL encryption.
- Firewall Protection: Advanced firewalls are active to prevent unauthorized access.
- Encrypted Database: All stored information is kept in encrypted form.
- Two-Factor Authentication: An option for two-layer security when accessing your account.
- Regular Security Audits: Regular audits are conducted to identify security vulnerabilities.
4.2 Data Retention Period
We retain user information only for as long as necessary. Information for active accounts is retained while the account remains open. After an account is closed, some information may be kept for a defined period for legal and business purposes. Financial transaction records are retained in accordance with legal obligations.
4.3 Response to a Security Breach
If a data security breach occurs for any reason and it affects your rights, we will notify you as soon as possible. In such a situation, our team will work immediately to resolve the issue and take the necessary steps to prevent recurrence.
Sharing Information with Third Parties
99ldt never sells your personal information or transfers it to third parties for commercial purposes. However, limited information may need to be shared with certain specific parties in order to run the service properly.
5.1 Parties with Whom Information May Be Shared
- Payment Processors: bKash, Nagad, Rocket, Upay, and institutions facilitating bank transfers — only the information necessary to process transactions.
- Game Providers: Providers such as Pragmatic Play, Evolution Gaming, and Spribe — only the information required to manage gaming sessions.
- Technology Partners: Technology companies that assist with platform maintenance and security.
- Law Enforcement Agencies: In cases of a court order or legal obligation.
5.2 Terms of Sharing
Every third-party organization with which we share information is bound by a data protection agreement. They may use the information only for the specified purpose and are required to comply with our privacy standards. No third party may use our users' information for their own commercial purposes.
Cookies & Tracking Technology
6.1 What Cookies Are and Why They Are Used
Cookies are small text files stored on your device. 99ldt uses cookies for the following purposes:
- Essential Cookies: Maintaining login sessions and running core functions.
- Functional Cookies: Remembering your preferences and settings.
- Analytical Cookies: Understanding and improving platform usage.
- Security Cookies: Detecting fraudulent activity.
6.2 Cookie Controls
You can control or disable cookies through your browser settings. Please note, however, that disabling essential cookies may prevent some platform services from working properly. Most modern browsers provide detailed options for managing cookies.
User Rights
As a user of 99ldt, you have certain important rights over your own information. Contact our support team to exercise these rights.
Right to Access Information
You may request to view all your personal information stored with us at any time. We will provide that information to you within a reasonable time.
Right to Correct Information
If any information in your profile is incorrect or outdated, you may request a correction. Ensuring accurate information helps maintain the quality of service.
Right to Object to Processing
In certain cases you may object to the processing of your information. However, such an objection may sometimes limit the services available to you.
Right to Data Portability
You may request your information in a structured, machine-readable format. This feature ensures that you remain in control of your own information.
Account & Data Deletion
8.1 Account Closure Process
You may close your 99ldt account at any time. Before closing your account, make sure your balance is zero and there are no pending transactions. Contact our 24/7 support team to request account closure.
8.2 Limitations on Data Deletion
Even after an account is closed, certain information may need to be retained for legal reasons, such as:
- Records of financial transactions — as required by law.
- Identity verification documents.
- Information required to comply with anti-money laundering regulations.
- Information relevant to dispute resolution.
Minor Protection
9.1 Age Restriction
The 99ldt platform is for users aged 21 and above only. We do not knowingly collect information from any minors. Age verification is mandatory during the registration process. If we become aware that a minor has created an account, we will immediately close that account and securely delete the associated information.
9.2 Request to Parents and Guardians
If a parent or guardian believes their child has created an account on our platform, please notify our support team immediately. We will take action promptly. To learn more about responsible gaming, please visit our Responsible Gaming page.
Policy Changes and Updates
10.1 Right to Make Changes
99ldt reserves the right to change or update this privacy policy at any time. The policy may be updated if the scope of services expands, technology changes, or legal requirements are revised.
10.2 Notice of Changes
If any significant changes are made, we will send a notification to the registered email address or within the platform. Continued use of the platform after changes take effect will be considered acceptance of the updated policy. Therefore, it is recommended that you review this page regularly.
Privacy Contact Information
99ldt Privacy Team
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team:
Live Chat: 24/7 support available
Email: [email protected]
Our support team provides assistance in both Bengali and English. We are always ready to respond to privacy-related requests.
Your information at 99ldt is completely secure
We protect your privacy using SSL encryption and advanced security technology.
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